This five-module series is designed to help you develop and sharpen skills that relate to managing in today’s workplace environment. Each module will provide specific learning objectives, experiential learning activities and exercises, and real-world examples.
Management Development
Management Development Course Collections
To stay in business you need customers, so make dealing effectively with customers your business. This program hones your professional presence through processes, techniques, and skills that deliver quality through customer service.
Customers are at the heart of what you do. A satisfied customer pays continuous dividends in positive perceptions of your organization. Acquire the processes, techniques, and skills that instill Excellent Customer Service.
Learn key managerial competencies in planning, communication, decision making, and more this highly interactive 5-day classroom experience complemented with online resources. Successful completion awards a Professional Certificate in Functional Management, 3.5 CEUs, and 35 SHRM PDCs.