Management & Supervisory Development

Prepare to advance your management skills, credentials, and your career! Ideal for developing the communication, influencing, project management, and networking skills required to both empower your team and strengthen the case for your next promotion.

Portfolio

Management & Supervisory Development

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Overview

Prepare to advance your management skills, credentials, and your career! Ideal for developing the communication, influencing, project management, and networking skills required to both empower your team and strengthen the case for your next promotion.

Earn a Certificate

Management Development courses may follow a different format from our other offerings. Our SHRM Certification Exam Prep Course blends two in-class sessions with eight instructor-led webinars, for example. Offerings yield professional certificates.

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Courses

Portfolio: Management Development

Advanced Customer Service

To stay in business you need customers, so make dealing effectively with customers your business. This program hones your professional presence through processes, techniques, and skills that deliver quality through customer service.

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Portfolio: Management Development

Customer Service Fundamentals

Customers are at the heart of what you do. A satisfied customer pays continuous dividends in positive perceptions of your organization. Acquire the processes, techniques, and skills that instill Excellent Customer Service.

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Portfolio: Management Development

Developing Middle Managers

Learn key managerial competencies in planning, communication, decision making, and more this highly interactive 5-day classroom experience complemented with online resources. Successful completion awards a Professional Certificate in Functional Management, 3.5 CEUs, and 35 SHRM PDCs.

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Portfolio: Management Development

Management Essentials

This five-module series is designed to help you develop and sharpen skills that relate to managing in today’s workplace environment. Each module will provide specific learning objectives, experiential learning activities and exercises, and real-world examples.

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Portfolio: Management Development

SHRM Certification Exam Prep

This exam review helps you prepare for the Society for Human Resources Management Certified Professional (SHRM-CP) and Senior Certified Professional (SHRM-SCP) certifications. Using the 2019 SHRM Learning System, content is delivered in a convenient model that blends two in-class sessions with eight instructor-led webinars. Our pass rates regularly exceed national rates!

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I think many of my career choices were made based on necessity and personal responsibilities. This training was effective in helping me to see where I can take myself professionally, based on abilities and interests.
Colleen Miller, Physical Scientist, National Institute for Occupational Safety & Health (NIOSH)
The lobby at Penn State's Business Building looking out onto the grounds of the Arboretum

Our Faculty Directors

Our faculty directors design every program in our Management & Supervisory Development portfolio to help you develop the practical leadership skills required to lead change and improve performance. Their goal is to help you transform your skills into action for success.