Processes and Tools for Supply Chain Success

Through the lens of the SCOR® (Supply Chain Operations Reference) Model, participants will become familiar with tools, techniques, and approaches to define, analyze, and implement improvements for each major function and process area

Short Course

Processes and Tools for Supply Chain Success


Through the lens of the SCOR® (Supply Chain Operations Reference) Model, participants will become familiar with tools, techniques, and approaches to define, analyze, and implement improvements for each major function and process area

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At University Park

3-day Short Course

Current Offerings

There are currently no offerings for this course.

Email me when available

Who Should Attend

  • This course is ideal for mid- to senior-level managers and directors who have a need to use state-of-the-art processes and tools to better manage their organization's supply chains and key process areas. Those who work as functional counterparts in finance, information systems, manufacturing, or marketing will also benefit. Participant titles have included:
    • Section Leader and Manager
    • Supply Chain Specialist
    • Supply Systems Analyst
    • Senior Director, Operations

Program Benefits

  • Improve your ability to:
    • Understand the expectations of global supply chains
    • Leverage appropriate tools and technologies to achieve supply chain success
    • Recognize the benefits that can result from demand-driven supply chains and those that successfully align sales and operations strategies
    • Implement supply chain processes and tools that better manage the flows of products and information
    • Enhance supply chain effectiveness and improve financial results
    • Align supply chain practices and priorities with overall organizational objectives
    • Identify “game-changing” technologies in supply chain management
    • Better manage closed-loop supply chains and achieve environmental sustainability
    • Understand the imperative of leadership for successful implementation

Program Content

The organization of this short course is based on the standard supply chain processes of PLAN, SOURCE, MAKE, DELIVER, AND RETURN – known as the SCOR® Model. You will be introduced to important technologies and methods that drive performance improvement throughout the supply chain.

  • Tools Relating to the SCOR® Model
    • Overall supply chain process flow represented by the SCOR® Model
    • Standard metrics to measure process performance
  • Tools for the PLAN process
    • Planning processes
    • Evolution of MRP, S&OP, and IBP (Integrated Business Planning)
    • Roles and responsibilities
    • Measuring the process
    • Modeling and designing global supply chain networks
    • Business transformation – processes and priorities for success
    • Public/private sector comparisons
  • Tools for the SOURCE process
    • Strategic sourcing and supplier relationship management
    • Risk management processes
    • Sourcing and savings analysis
    • Landed cost models and global trade management
    • Reverse auctions as a strategy to improved purchasing and procurement
  • Tools for the MAKE process
    • Tools for the MAKE process are covered in other programs.
  • Tools for the DELIVER process
    • Warehouse and transportation management systems
    • Tools to improve warehouse and transportation efficiency and effectiveness
    • Benefits of AS/RS (automated storage and retrieval systems)
    • Scorecarding and dashboards
    • Carrier selection and transportation bid optimization
  • Tools for the RETURN process
    • Closed-loop supply chains
    • Managing the return process for improved sustainability
    • Re-manufacturing processes
  • Challenges of tool implementation — Putting theory into practice
    • Application workshops
    • Real-world cases in process operations
    • Supply chain design and simulation
    • Corporate presentations of benchmark practices
I thoroughly enjoyed this class. Great mix of academia and real life examples; great class participation and great instructors. I found this course to be very relevant to my current job activities.
Cindy Ambrose Project Manager, Logistics, The Hershey Company

Value For You and Your Organization

You will leave this short course with better knowledge of state-of-the-art processes and tools for managing performance improvement across each major function and process area of your supply chain.

The Executive Programs Short Course Experience

All of our transformational learning experiences provide the right environment for you to quickly develop and apply new capabilities.


You'll have access to a personal learning portal where you will obtain pre-program assignments, travel support (if applicable), and a list of fellow participants. Pre-work prepares you to immediately engage in content and learning allowing for a more effective application of knowledge.

Practical Content

Our learning experiences pair practical action learning and coaching with new knowledge, tools, and perspectives. We'll explore current, real-world examples of how organizations around the globe address critical challenges and how it may relate to yours.

Led by Experts

Plug into our network of thought leaders. Our award-winning teachers, researchers, consultants, and practitioners understand today's leaders and the critical challenges they face. They will work with you to offer guidance before, during, and after each program.

Peer Networking

You'll learn as much from your peer cohort as you do from the instructors! The value of different perspectives coming from different organizations and their challenges are immeasurable.


Expert executive faculty who have led significant change within the private and public sectors will provide models and frameworks to help you transform vision into and action plan for results.

Additional Details

Our Learning Solutions Associate will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you submit the registration form online.

Questions? Please call 800-311-6364 or 814-865-3435

  • Discounts on tuition are available for:
    • DoD or government employees
    • Penn State alumni
    • Teams of three or more attending from the same company
    • CSCR Corporate Sponsors and other affiliated groups (with valid discount code)

Discount Rates

In-Person courses: 20%

Live Remote Delivery: 10%

Live Remote Delivery with 20+ participants on same invoice: 20% (please call to register your group)

*Penn State faculty and staff: Please call us to reserve your seat. We hold a limited number of seats at an employee rate.

After you register, you will receive an email including information on accessing your personal learning portal where you will obtain your pre-program assignments, travel coordination and support, and a list of program faculty and fellow participants also registered for the program.

Pre-work prepares you to immediately engage in content and learning when you arrive on campus.

Transfers, Refunds, Withdrawals

If an accepted Penn State Executive Programs applicant finds it necessary to transfer to another session of the same program, one transfer will be allowed with no charge if arranged more than six (6) weeks prior. Additional transfers, transfers to a different program, or transfers arranged less than six (6) weeks prior incur a charge of 10% of the current program fee.

The sponsoring company may identify a replacement, but the replacement candidate must be accepted for the program through an admissions review.

  • The following refunds will apply for withdraws if Penn State Executive Programs is notified in writing within the time period stated:
    • Full refund with notification received more than six (6) weeks prior to start of the program
    • 50% refund with notification received between two (2) and six (6) weeks before the start of the program.
    • No refund with notification received two (2) weeks or less prior to the start of program.

Note: The registered participant or their agent must confirm all notification of withdrawals, transfers and substitutions in writing. If written notification is not received, the full program fee will be assessed.


The University may cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances. If a program is canceled or postponed, the University will refund registration fees but cannot be held responsible for any other related charges, or expenses, including cancellation/change charges by airlines or travel agencies. In the case of postponement, as an alternative to a refund, program fees may be transferred to another session of that program.

If you have any questions or concerns about our cancellation policy, please contact us to discuss further.