Fulfillment Operations Management

This program provides a primary understanding of end-to-end fulfillment operations within firms, from forecast development through successful delivery to customers. Basic terminology and underlying processes will be identified and explained, and best practices will be integrated to highlight effective fulfillment management. Quantitative techniques will be introduced to identify the financial or cost implications of fulfillment decisions.

Short Course

Fulfillment Operations Management

Overview

This program provides a primary understanding of end-to-end fulfillment operations within firms, from forecast development through successful delivery to customers. Basic terminology and underlying processes will be identified and explained, and best practices will be integrated to highlight effective fulfillment management. Quantitative techniques will be introduced to identify the financial or cost implications of fulfillment decisions.

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At University Park

3-day Short Course

Current Offerings

There are currently no offerings for this course.

Email me when available

Who Should Attend

This introductory-level program is for anyone who is new to the fulfillment process or experienced managers seeking new ideas and methods to improve the fulfillment process. Managers and supervisors in retailing, e-tailing, and manufacturing will find opportunities for improvement in what is becoming one of the most critical components of the logistics process in today’s consumer-driven economy. This program is among the options for those pursuing a Professional Certificate in Supply Chain Operations.

Program Benefits

  • Improve your ability to:
    • Develop forecasts within your firm and with customer partners
    • Design strategic fulfillment networks
    • Design effective order management processes
    • Effectively manage inventory and understand its costs
    • Manage the complex processes within distribution centers
    • Navigate carrier economics and pricing as well as the legal environment within the carrier industry today
    • Use quantitative financial models to identify the cost and service implications of fulfillment decisions
    • Implement best practices utilized by other organizations in various industries

Note: This program awards 1.5 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction. Upon completion of this program, each participant will be awarded a certificate for 1.5 Penn State CEUs earned.

Program Content

  • Fulfillment’s Role in Supply Chain Planning
    • Demand management
    • Balancing supply and demand
    • Network design
  • Types of Fulfillment Models
    • Order Management
      • Customer Relationship Management (CRM)
      • Activity-Based Costing
      • Order execution
      • Measuring the order management process
    • Inventory Management
      • Why hold inventory?
      • Calculating inventory carrying cost
      • Calculating safety stock levels
      • Functional approaches to managing inventory
      • Classifying inventory
    • Distribution Center Management
      • Roles of the distribution center (DC)
      • Strategic distribution decisions
      • Distribution trade-offs
      • Facility design principles
      • Primary DC processes
      • Warehouse Management System (WMS)
      • Calculating labor and space costs in the DC
    • Transportation Management
      • Mode overview/market analysis
      • Financial impact of transportation
      • Carrier economics/pricing
      • Anti-trust laws in transportation
      • FOB/INCO terms
      • Carrier liability

    Value For You and Your Organization

    Fulfillment Operations Management will provide attendees with practical information to better manage fulfillment operations. Content will help better process design and the quantification of cost and service decisions in fulfillment.

    The Executive Programs Short Course Experience

    All of our transformational learning experiences provide the right environment for you to quickly develop and apply new capabilities.

    Pre-work

    You'll have access to a personal learning portal where you will obtain pre-program assignments, travel support (if applicable), and a list of fellow participants. Pre-work prepares you to immediately engage in content and learning allowing for a more effective application of knowledge.

    Practical Content

    Our learning experiences pair practical action learning and coaching with new knowledge, tools, and perspectives. We'll explore current, real-world examples of how organizations around the globe address critical challenges and how it may relate to yours.

    Led by Experts

    Plug into our network of thought leaders. Our award-winning teachers, researchers, consultants, and practitioners understand today's leaders and the critical challenges they face. They will work with you to offer guidance before, during, and after each program.

    Peer Networking

    You'll learn as much from your peer cohort as you do from the instructors! The value of different perspectives coming from different organizations and their challenges are immeasurable.

    Faculty

    The program is taught by faculty leaders from Penn State as well as by fulfillment professionals. Each instructor has an extensive background in research, consulting, and educating executives. Each brings to the classroom best-practice tools and implementation processes for achieving world-class results.

    Additional Details

    Our Learning Solutions Associate will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you submit the registration form online.

    Questions? Please call 800-311-6364 or 814-865-3435

    • Discounts on tuition are available for:
      • DoD or government employees
      • Penn State alumni
      • Teams of three or more attending from the same company
      • CSCR Corporate Sponsors and other affiliated groups (with valid discount code)

    Discount Rates

    In-Person courses: 20%

    Live Remote Delivery: 10%

    Live Remote Delivery with 20+ participants on same invoice: 20% (please call to register your group)

    *Penn State faculty and staff: Please call us to reserve your seat. We hold a limited number of seats at an employee rate.

    After you register, you will receive an email including information on accessing your personal learning portal where you will obtain your pre-program assignments, travel coordination and support, and a list of program faculty and fellow participants also registered for the program.

    Pre-work prepares you to immediately engage in content and learning when you arrive on campus.

    Transfers, Refunds, Withdrawals

    If an accepted Penn State Executive Programs applicant finds it necessary to transfer to another session of the same program, one transfer will be allowed with no charge if arranged more than six (6) weeks prior. Additional transfers, transfers to a different program, or transfers arranged less than six (6) weeks prior incur a charge of 10% of the current program fee.

    The sponsoring company may identify a replacement, but the replacement candidate must be accepted for the program through an admissions review.

    • The following refunds will apply for withdraws if Penn State Executive Programs is notified in writing within the time period stated:
      • Full refund with notification received more than six (6) weeks prior to start of the program
      • 50% refund with notification received between two (2) and six (6) weeks before the start of the program.
      • No refund with notification received two (2) weeks or less prior to the start of program.

    Note: The registered participant or their agent must confirm all notification of withdrawals, transfers and substitutions in writing. If written notification is not received, the full program fee will be assessed.

    Cancellations

    The University may cancel or postpone any course or activity because of insufficient enrollment or other unforeseen circumstances. If a program is canceled or postponed, the University will refund registration fees but cannot be held responsible for any other related charges, or expenses, including cancellation/change charges by airlines or travel agencies. In the case of postponement, as an alternative to a refund, program fees may be transferred to another session of that program.

    If you have any questions or concerns about our cancellation policy, please contact us to discuss further.