Processes and Tools for Supply Chain Success

In this Penn State Executive Program you will learn tools, techniques and approaches to define, analyze, and implement improvements for each major functionand process area through the lens of the SCOR® (Supply-Chain Operations Reference) Model.


  • When May 21, 2019 to May 23, 2019 (America/New_York / UTC-400)
  • Where University Park, PA
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Session Date: May 21-23, 2019

A joint venture with Penn State Smeal College of Business' Center for Supply Chain Research™.

Complete multiple supply chain offerings from Penn State Executive Programs to earn a professional certificate.

Program Objectives

Through the lens of the SCOR® (Supply-Chain Operations Reference) Model, participants will become familiar with tools, techniques, and approaches to define, analyze, and implement improvements for major functions and process areas within the supply chain. Topics include:

  • Supply chain management and SCOR® Model perspective
  • Planning and demand-driven processes for supply chain success
  • Design and simulation of global supply chains
  • Strategic global sourcing & landed cost models
  • Optimization tools for bidding success as part of robust strategic sourcing processes
  • Reverse auctions for industrial procurement
  • Closed-loop supply chains and processes for sustainability
  • Processes and tools for managing warehousing, distribution, and transportation
  • Senior supply chain executive perspective on implementation, technology and leadership

Who Should Attend

This program is for managers and executives who have a need to understand and use state-of-the-art concepts, processes, and tools to improve and better manage their organizations’ supply chains and key process areas.   Also, this course is an excellent source of information and perspectives for those who work in areas such as finance, information systems, manufacturing, and marketing – as well as those who manage key external resources that are considered essential to the success of any supply chain (e.g., transportation, warehousing, 3PL/4PL, information technology, etc.). This is a required course for those pursuing a Professional Certificate in Supply Chain Management.

Program Benefits

Process and Tools for Supply Chain Success will improve your ability to:

  • Understand the expectations of global supply chains and how to leverage appropriate tools and technologies to achieve supply chain success

  • Recognize the benefits that can result from demand-driven supply chains and those that successfully align sales and operations strategies

  • Implement appropriate supply chain processes and tools to better manage the flows of products and information, and to enhance supply chain effectiveness and financial results

  • Appreciate the importance of robust planning processes to enhance the success of useful supply chain processes and tools
  • Align supply chain practices and priorities with overall organizational goals and objectives

  • Identify “game-changing” technologies in supply chain management
  • Leverage processes that may be used to better manage closed-loop supply chains and to achieve environmental sustainability
  • Understand the imperative for leadership, and for strategies and techniques for successful implementation 
This program awards 2.4 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction.

Program Content

The organization and flow of Processes and Tools for Supply Chain Success is based on the standard supply chain processes of PLAN, SOURCE, MAKE, DELIVER, AND RETURN – known as the SCOR® Model – to introduce important technologies and methods that drive performance improvement throughout the supply chain.  (Elements of the SCOR® Model will be discussed, but its primary use here is as a template for organization of the program).

Tools Relating to the SCOR® Model

  • Overall supply chain process flow represented by the SCOR® Model
  • Standard metrics to measure process performance

Tools for the PLAN process

  • Planning processes
  • Evolution of MRP, S&OP, and IBP (Integrated Business Planning)
  • Roles and responsibilities
  • Measuring the process
  • Modeling and designing global supply chain networks
  • Business transformation – processes and priorities for success
  • Public/private sector comparisons

Tools for the SOURCE process

  • Strategic sourcing and supplier relationship management
  • Risk management processes
  • Sourcing and savings analysis
  • Landed cost models and global trade management
  • Reverse auctions as a strategy to improved purchasing and procurement

Tools for the MAKE process (covered in other programs)

Tools for the DELIVER process

  • Warehouse and transportation management systems
  • Tools to improve warehouse and transportation efficiency and effectiveness
  • Benefits of AS/RS (automated storage and retrieval systems)
  • Scorecarding and dashboards
  • Carrier selection and transportation bid optimization

Tools for the RETURN process

  • Closed-loop supply chains
  • Managing the return process for improved sustainability
  • Re-manufacturing processes

Challenges of tool implementation -- Putting Theory Into Practice

  • Application workshops
  • Real-world cases in process operations
  • Supply chain design and simulation
  • Corporate presentations of benchmark practices

“I thoroughly enjoyed this class. Great mix of academia and real life examples; great class participation and great instructors. I found this course to be very relevant to my current job activities.”
- Cindy Ambrose, Project Manager, Logistics, The Hershey Company

"Overall, this is an outstanding executive program.  The best I have attended. I will come back for another program."
- Gerardo Sepulveda, Chief, Sustainment Branch, US Southern Command


This program is taught by top faculty leaders from Penn State, as well as supply chain professionals. Each instructor has an extensive background in research and consulting, and in educating executives. Each brings to the classroom tools and implementation processes for achieving world-class results.

Faculty Director

Dr. C. John Langley Jr.Clinical Professor of Supply Chain Management and Director of Development for the Center for Supply Chain Research, Penn State

Faculty Leaders from the Penn State Smeal College of Business

Dr. Daniel Guide, Smeal Chaired Professor of Supply Chain Management

Dr. Terry Harrison, Professor of Supply Chain and Information Systems, and Earl P. Strong Executive Education Professor in Business

Dr. Anthony Kwasnica, Professor of Business Economics

Dr. Robert Novack, Associate Professor of Supply Chain Management

Faculty Leaders from Business and Industry

Mr. Michael Gray, Supply Chain Evangelist, Formerly with Dell

Mr. Darren Maynard, Strategy Consultant, DPM Consulting

Mr. John Metzger, Executive Director, PA Liquor Control Board


Our enrollment coordinator will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you register online.

Questions? Please call 800-311-6364 or 814-865-3435

Related Programs

This is a required course for those pursuing a Professional Certificate in Supply Chain Management. Participants must take these two other courses to complete the Certificate:

Programs may be taken in any order over any period of time.An Executive Programs representative will be happy to help you select the appropriate program for your current level of responsibility.



NEW TIERED PRICING! We have modified our rates to provide you with a choice in accommodations. The new program fee of $3,150 covers tuition, materials, lunch, breaks, and a group dinner. You may select our traditional meals and lodging package (for the Nittany Lion Inn or The Penn Stater as program dictates) for an additional $600. If booking your own hotel, you are responsible for your lodging, travel to and from the program, and "on your own" dinners. 

Active military personnel, PSU alumni, and teams of three or more attending this program from one company are eligible for a 20% program discount.