Advanced Customer Service

Penn State Executive Programs offers this second of two workshops in techniques to improve customer service across a variety of circumstances and service needs.

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  • When Apr 26, 2019 from 08:00 AM to 04:00 PM (America/New_York / UTC-400)
  • Where Penn State Abington Campus, Abington, PA
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Session Date: April 26, 2019

Program Objectives

This program takes a deep dive into the emotional intelligence and techniques that drive and maintain deep relationships with customers. 

Program Content

•  Use your personalized DiSC® portfolio to learn keys to opening the door to deeper customer service relationships.
• Recognize the four behavior styles to understand customer needs, wants, and ways to defuse conflicts.
•  Learn a step-by-step process for getting derailed relationships back on track.
•  In small group work, share customer service challenges from diverse populations.
•  Program includes a personalized DiSC® portfolio and online Micro Lesson Resource Tool (MLRT) on Customer Service.

A Certificate of Completion from Penn State and .8 CEUs will be awarded upon completion of this workshop.

Reservations

Our enrollment coordinator will be happy to hold a seat for you in this program. A reservation does not commit you to the program until you register online. 

Questions? Please call 800-311-6364 or 814-865-3435

Related Programs

Customer Service Fundamentals provides fundamental knowledge of customer service needs, circumstances, and expectations. 

 
Note: This program awards .8 CEUs. Penn State Continuing Education Units (CEUs) are available based on a standard of one unit per ten hours of classroom instruction.

Register

Fees

The program fee is $475 and covers tuition and materials. Active military personnel, PSU alumni, and teams of three or more attending this program from one company are eligible for a 20% program discount.